Case Studies

PROVEN INTERVENTIONS // QUANTIFIED IMPACT

Telecom Infrastructure & Field Service Operations

Multi-market field backlog and ticket reconciliation delays across external contractor crews.

Deployed 40+ Salesforce FSL workflow enhancements and automated vendor SLA compliance reporting.

Achieved end-of-day work order resolution, cleared legacy backlogs, and unified multi-million-dollar CapEx/OpEx tracking.

Unsynchronized assembly line balance, excess WIP inventory, and delayed cross-border shipments.

Executed Lean Six Sigma DMAIC flow diagnostics, restructured shop-floor layout, and synchronized ERP scheduling.

28% reduction in production cycle time and stabilized cross-border dispatch reliability.

Outdated on-premise infrastructure, unsegmented prospect databases, and stalled LATAM partner pipelines.

Restructured CRM and pipeline routing by industrial SIC codes; scaled and trained regional outbound teams.

Tripled qualified sales pipeline across 5 countries; scaled team from 15 to 40; achieved $4M annual New License Revenue (NLR) quotas.

Executive committee deadlocked for 6 months over a major systems overhaul.

Evaluated conflicting criteria through the 8-pillar QS10Method™ filtration gate.

Replaced qualitative pros/cons lists with a deterministic outcome and board sign-off within 90 minutes.